Top 5 Benefits of a Good Inventory Management Strategy

Inventory management

Inventory management is a good practice for any company, regardless of your industry. If you are not keeping a watchful eye on your inventory or counting stock regularly, you are setting yourself up for potential inventory errors and challenges. Learn more about why implementing a good inventory management strategy will keep your inventory in check, and allow your business to thrive.

Improve the accuracy of inventory orders

Proper inventory management will help you figure out exactly how much inventory you need to have on-hand. This will help prevent product shortages and allow you to keep just enough inventory without having too much in the warehouse.

Leads to a more organised warehouse

If your warehouse is not organised, you will have a hard time managing your inventory. Many companies choose to optimise their warehouses by putting the highest selling products together and in easily accessible places in the warehouse. This, in turn, helps speed up the order fulfillment process and keeps customers happy.

Helps save time and money

Inventory management can have real-time and monetary benefits. By keeping track of which products you have on-hand or ordered, you save yourself the effort of having to do an inventory recount to ensure your records are accurate. A good inventory management strategy also helps you save money that could otherwise be wasted on slow-moving products.

Increases efficiency and productivity

Inventory management devices, such as barcode scanners and inventory management software, can help drastically improve your efficiency and productivity. These devices will help eliminate manual processes so your employees can focus on other – more important – areas of the business.

Keep your customers coming back for more

It’s a fact that good inventory management leads to what you are constantly striving for – repeat customers. If you want your hard-earned customers to come back for your products and services, you need to be able to meet customer demand quickly. Inventory management helps you meet this demand by allowing you to have the right products on-hand as soon as your customers need them.

These benefits are fantastic reasons to get your inventory management in order, however, if you feel you need help getting a handle on your inventory and keeping it run efficiently now and in the future, maybe its time to give Triumph Business Systems a call. Let us help you get control of your inventory and your business, so you can focus more time on what matters most.

4 Questions to ask before implementing an ERP system

implementing ERP

For many businesses, implementing ERP software is no longer a question of ‘how would it help our business’, but is rather a necessity for staying competitive in your industry.

With all the competitive pressures and new IT capabilities make ERP systems an essential business management tool for a variety of businesses.

The process of installing an implementing and ERP system involves installing the software, moving your data over to the new system, configuring your users and processes, and training your users on the software- this is why choosing the right partner for implementing your ERP system is just as important as selecting the right software in the first place.

Businesses can implement ERP software in industries such as retail, manufacturing, health, not-for-profit, agriculture, and many more, assisting with increasing the speed and efficiency of communication within the various departments.

ERP systems, if implemented successfully, can bestow impressive strategic, operational and information-related benefits to business of all sizes.

ERP systems have a vast scope and prevents companies from installing implementing a variety of software that fails to integrate well together, and offers a catalogue of modules within the sole system for businesses to customize to suit their individual needs.

To truly understand the value of an ERP system, it is important to understand not only what an ERP system does, but to ask the right questions to know what ERP system is best for your company, and if you are ready for an implementation.

Is the ERP system cost effective?

The cost of an ERP software is a very crucial element in choosing an ERP application for the business. Sometimes it can be a deal breaker because if you are unsure about the return on investment it will provide. If you are considering implementing an ERP system into your business, be sure to do your research about what costs are involved. For example:

  • What are the initial set up costs?
  • What are the subscription/ongoing costs of maintaining the system?
  • Do you require to purchase any licenses?
  • Will you have your ERP system on-premise or will it be cloud-based, and what are the costs required?
  • Do you require all aspects of the ERP system, or do you only need some of the main modules provided?

Is the software Customisable?

ERP software is implemented to increase the efficiency and make your business operations more effective. Having the option to customise your ERP system to suit your business needs will allow for the system to be optimized to your business, rather than changing your business to change suit the system.

How much training is required with implementing an ERP software?

The implementation of an ERP system into your business is quite a significant change into your business practices, and will require staff at all levels to partake in training to get the most out of the ERP capabilities. Having a new ERP system can be daunting for some people, and some staff may require more training than others, so it is crucial to take constant feedback during this phase to prevent things from snowballing.

Does ERP software implementation require technical support?

Whether you are hosting your ERP system on premise, or on the cloud, it is important that you have technical support available to you when you need it. When deciding upon an ERP system, considering a local dealer who can assist you with any concerns or problems that may occur is a valuable commodity to your business and ERP implementation.

Just because one type of ERP system works wonders for a business, doesn’t necessarily mean that it’s the best solution for you. Be sure to do your research and consider all the options that are available, and how they can benefit your business.

6 reasons why ERP implementations can fail (and how your business can succeed)

ERP Mistake-fail

An Enterprise Resource Planning (ERP) system can be seen as the technological brain of your business’ operations. With the ability to process huge amounts of information about the daily operations of your business, the ERP system can provide valuable feedback to all areas within the business, as well as providing intelligence on everything from inventory movements, sales and marketing activity, accounting, and more.

Strong ERP systems can help your business win more customers, remain competitive, manage your costs, and improve overall business performance.

When you have decided that you want to implement an ERP system into your business, ensuring the success of the implementation project should be a top priority.

Here are the top reasons why ERP implementations fail, and what you can do to ensure its success.

Know what you want to achieve

Many businesses decide to implement an ERP system like Triumph ERP because they are starting to see operational processes become inefficient and time-consuming, or are struggling to get the accurate, timely data they require.

Before you get started, it is important that you make sure you evaluate the current concerns and strengths you want to your ERP system to focus on. Discuss the implementation with your staff and discuss what is causing the most issues in their day-to-day operations, as well as identifying the recurring issues and the biggest potential time-savers.

Once you have identified the main concerns within your business, relay these issues to your ERP dealer, and discuss how they can help you solve your concerns, and bring improvements to your business needs.

Define your expectations

By discussing the expectations with your team, it will also give you the chance to clarify what is needed from them and what the whole business hopes to gain.

Be realistic with your expectations. Setting the right expectations early is imperative, and opening a dialogue with your staff about the expectations of an ERP project can remind them that they are part of the journey too, helping them build enthusiasm and momentum within the business.

This process will also help you talk to your ERP dealer about what you want to achieve, and establish the responsibilities during the project and make sure everyone knows who will be doing what- even before you get started. Defining your expectations will also assist you in fully understanding what is in or out of the scope, so you are fully aware of the process.

The need for expertise

You may be considering to implement an ERP system yourself to save a few dollars. The reality is that this is a huge risk to take, and is not something any ERP provider would want to see occur.

It is important to understand that different ERPs have different navigation, processes, requirements, and ways to leverage their technical strengths. Reality is, each business is likely to require their own specific processes which may need to be considered during the implementation of the software.

It is important to have an expert like a Triumph ERP dealer help you manage and go through the implementation with you, as this will save you a lot of time, pain, and additional costs in fixing or re-implementing your ERP system in the long run.

Cutting corners

An ERP system isn’t a short-term solution. It can bring forth a better way of managing your business, improving your process efficiencies, and boost all-round business performance- when done right.

Reality is that ERP implementation can take time and resources. This is an investment in which will effectively run your business, so cutting corners during the implementation stage can create huge risks.

Companies wanting to implement an ERP system should consider the time and resources it will take for the implementation process and consider what kind of return they are looking for their investment.

Remember- taking the time in the beginning to implement the system correctly will allow for a well-functioning, all-round system in the future.

Choosing the best solution

Businesses can be as unique and as individual as people. For businesses, there are often unique requirements and processes which have been developed over your business’ lifetime. Requirements such as these need to be considered for the ERP system you decide to implement. As some ERP systems have strengths in a variety of different industries, including Wholesale Distribution, Retail, Engineering, Transport, and Logistics- just to name a few, it is important to make sure that you’re matching the solution to your company’s individual needs.

When you are discussing your ERP needs with your ERP dealer, it is important to ask about the software’s strengths and what type of businesses they deal with the most. Paying close attention to the benefits that the ERP software can offer, and what businesses have experienced from using the same ERP software can help you learn more about the capabilities of the ERP system, and offer further considerations you may have not yet included in your own scope of implementation.

Resistance to change

By involving your staff early on an engaging them in open dialogue about the ERP system you are looking to implement, everyone will be aware of the positive changes coming.

There are some employees who thrive on learning and adapting to change, yet other are more comfortable when they know a process like the back of their hands. Implementing a new ERP system can be a challenge for the latter, as it presents a learning curve and the ability to adapt to more efficient processes and ways of managing the same tasks- however this doesn’t need to be a concern.

It is important that you make sure your staff feel comfortable providing their feedback and are involved in the process. Additionally, you may wish to appoint some of your more adaptable team members as ‘super users’, making them an easy person to answer any quick questions which may arise.

Working with an ERP system dealer who has an experienced ERP support system available to users also reassures everyone that they won’t be left to fend for themselves once the system is in place. Always to make sure that your talk to your ERP dealer about the support they offer.

Conclusion

Careful consideration with a system that will essentially become the brain of your company’s operations is important. There is always so much to consider, however, a little planning can go a long way towards avoiding failure and seeing a successful implementation.

When implementing an ERP system, remember to:

  1. Start the process by clearly defining what you want to achieve from an implementation and set your expectations for the ERP system- both internally and with your ERP provider.
  2. Invest in the expert resources you will need and remember it is a long-term solution for your business which will continue providing benefit to your business well into the future.
  3. Choose the software which is right for your specific needs.
  4. Get your staff involved, and be sure to listen to their feedback. Make sure they feel that they are supported by the ERP dealer who will be there for them after the implementation is completed.

4 Simple Ways ERP Software is Helping Businesses Streamline

paperplane in sky streamline

Whether you’re a single-person operation or a multi-national conglomerate, ERP software can support your business and help you streamline core functions with ease.

With Enterprise Resource Planning (ERP) software offering businesses like yours real-time data about your organisation’s performance, and other relevant information visible whenever you need it- the system can go a long way in helping you achieve success as a business.

So if you’re finding yourself trying to standardise processes, get more real-time information, or ease the pressure on your overworked employees, then ERP software is likely to be the answer for your business.

Below are just four ways ERP software can help streamline your business.

1. The Creation of Central Sources Increases Efficiency

As ERP software places all of your business’s core information into one centralised location, staff members will find it easier than ever to find the information they need. By using ERP software like Triumph ERP, it will completely eliminate the need for you and your staff to stumble around the office looking for misplaced documents.

Triumph ERP will provide your staff with access to a single source of information, allowing the team to find the information they need to carry out their daily tasks in only a couple of clicks.

Plus, with the addition of permissions, staff won’t need to wait for files and data, allowing everyone to access the information they need immediately, while sensitive information remains protected.

2. Established Processes will Assist in Boosting Staff Accountability

Due to ERP software like Triumph ERP centralising all of your business data onto a single system, you can standardise processes and workflows between offices and departments; so everyone in your organization follows the same practices.

This is particularly useful in organisations where different offices may have originally used different programs that were incompatible with one another, or places where many employees work remotely. By implementing an ERP system however, everyone can share and edit documents together, ensuring compatibility.

3. Embracing Automation Saves You Time and Money

By implementing an ERP software, you’ll also be able to automate several tasks, which can help save you time and money.

Thanks to automisation, simple tasks such as data entry can now be performed by technology rather than taking up the time of staff members. This means that the task is performed instantly, and human error is eliminated entirely.

No matter where you apply automation techniques in your organisation, you’ll be able to reduce human error, complete tasks quicker, and spot inconsistencies. In addition, because of the regular reporting options offered by automation, you’ll get real-time feedback about your organisation’s progress.

4. Technology Improves Planning

The real-time data provided to you by Triumph ERP software is invaluable when it comes to business planning.

This data allows you to make informed decisions on the current state of your business and will give you insights into your operations. It can show you which departments are performing well, or which are underperforming in real-time.

By combining all of your vital systems into a central location accessed by all staff members, you’ll increase efficiency, boost accountability, save time, and improve your future planning. By incorporating ERP software into your organisation, you’ll be able to stay ahead of your competitors, reap the benefits, and be at the cutting edge of the movement.

Want to know more about how Triumph ERP can help your business streamline, and see how Triumph ERP can help your business in 2021 and beyond?

Get in touch with us today for a free quote!

8 reasons why having a paperless office is best business practice

become paperless

Employers are continuously searching for innovative ways to transform office spaces into environments that encourage productivity, collaboration and growth. With offices workers across Australia crying out for companies to modernise their work processes by replacing paper with digital tools, transitioning to a paperless office is a worthwhile investment.

The average office worker uses 10,000 sheets of copy paper each year, with 45% of paper printed in offices ending up being trashed by the end of the day.

By working towards becoming a paperless office and converting paper files into electronic files via digitisation, will not only help reduce your environmental impact, but can boost efficiency within your workplace. Check out our top reasons for your office to go paperless below.

Australians want to connect digitally

According to recent research, 85% of consumers not only want, but expect to do business digitally. Why? Because they most likely find that paper-based transactions are slow, inconvenient and can be unreliable.

Businesses today need to be able to offer a quick, seamless experience for their consumers- whether they are interacting with your business on their mobile, their tablet or their PC. If your business isn’t delivering what your customers want, your brand and your business could suffer, resulting in less repeat business, less customer leads, and less referrals.

Stay ahead of your competitors

It is recorded that over half (55%) of consumers would rather pick businesses that offer digital transaction methods over those that don’t. Meaning, you may be losing more than half of your customer base if your business sticks to paper-based transactions.

By embracing a paperless approach – whether it be for a sales agreement, invoicing, event registration, work order, service contract or any other form that your customer requires – you alleviate the risk of losing them to the competition.

It saves time, which translates to money

How much time do your team members waste printing, scanning, faxing and posting documents? What about chasing documents that have come back perhaps missing a signature or a crucial piece of information which has caused an additional race around?

Using a digital management platform like Triumph ERP which offers you the ability to attach digital documents to a variety of transactions, your team’s time is freed up to focus on more meaningful tasks like customer engagement and business development.

It reduces your stationery bill

How much does your business spend on paper, printer ink, printer maintenance and postage each year? Not to mention files and filing cabinets! If you find that your business is regularly sending and receiving contracts, bills of sale or other paper-based transactions, then the costs very quickly add up. Digitally linking documents to transactions including Debtor Invoice, Purchase Order Invoice, Receipt Managed Stock and Bank Reconciliation– just to name a few!- will assist your business in going paperless and will eliminate most of these costs, putting more money back into the business.

Increase your space

Paper takes up a lot of room – as do filing cabinets and space to store those filing cabinets. Books and bookshelves are bulky, too. What’s worse, paper keeps piling up, oftentimes accumulating more quickly than it can be sorted and organized. This is particularly true of industries that have long mandatory retention periods for paperwork like the financial industry.

By digitising your files, you are able to store all your documents either on an on-premises server or in the cloud- both of which will most likely take up less room!

Customer data is safe

When choosing paper to power your business processes, you have to invest in locked filing cabinets and paper shredding policies to maintain document security and confidentiality. Even then, you’re left with potential data breaches and the ongoing need to train employees on your records management policies.

However, many cloud-based management systems like Triumph ERP cloud offer high-tech, bank-level data security in order to keep information away from those seeking unlawful access to critical data.

The cloud also provides a legally-enforceable audit trail that shows every action taken with the document, including who signed what, when and where. 

By going paperless, you may find it easier and more cost-effective to meet strict compliance regulations for your industry.

Adhere to Audit Guidelines

As a business, you most likely have to store several years of data for audit purposes. When switching over to electronic systems for document and content management, you’re able to easily and conveniently store as much data as you need while maintaining compliance with audit regulations and guidelines. Additionally, the digitization of your date will generate an audit trail automatically by simply scanning searchable text in order to make the process more efficient.

Promotes the Environment

Manufacturing paper products produce greenhouse gases, causing deforestation and global warming. Recycling can offset some of the environmental impact, but not by much. Most paper eventually ends up in a landfill. Further, ink and toners contain volatile compounds and non-renewable substances which are damaging to the environment. It is much more sustainable to simply reduce paper use altogether by switching to a paperless office.

It’s easy to fall into a comfort zone and conduct business as usual, especially if it’s been working out for years. Although it’s a convenient way of running your business, it also means that your operations may be stagnant, perhaps falling behind your competition.

Don’t overlook the benefits of a paperless office simply because you’re set in your ways as a business.

For more information about how Triumph ERP can help you with having a paperless office, check out our Paperless Picking module.

Why are businesses using ERP Software?

Enterprise Resource Planning (ERP)for businesses

Why are businesses using ERP Software?

Enterprise Resource Planning (ERP)for businesses

Enterprise Resource Planning, otherwise known as ERP, refers to an all-in-one software system which manages your day-to-day business operations, finances and accounting. The system enables proper management of your businesses daily operations, streamline procedures and coordinating activities, which helps you focus on the big-picture.

Growing and evolving your business successfully is all about planning, preparation and efficient management, and without an efficient integrated ERP system delivered by a knowledgeable partner, it can be difficult to manage large and distributed businesses.

How an ERP software can help your business

Enterprise Resource Planning (ERP) software assists in maintaining productivity and transparency within your business on a day-to-day basis. Depending on how the system is implemented and what your business focuses on, an ERP system can control the accounting, manufacturing, project management, supply chain, procurement and many of the daily processes of your business.

ERP systems can define and automate your business processes to enable a smooth and accurate flow of data across different departments. Utilising data across different parts of your business, ERP software eliminates duplication and provides data with integrity for smooth and accurate forecasting, finance and accounting.

Well-implemented ERP systems like Triumph ERP integrate into your business on all levels to ensure that all information is accurate, easily accessible and working in harmony to support business objectives. Triumph ERP software will help you see the big picture with accurate data shared company-wide.

Check out our blog What is ERP? for more information about ERP systems.

The benefits of ERP software implementation

Relied upon by businesses big and small, ERP software is the backbone of daily operations and activities. ERP’s can offer an array of benefits to your business, such as:

  • Streamlined Processes: as your company grows and processes get more complex, implementing an ERP system can provide operational efficiencies through automation of tasks.
  • Cost reductions: operations across your business will gain a higher efficiency, reducing delays and improving the processes of all the departments, from accounting to customer relations.
  • Business insights: ERP provides real-time information in clear and concise reports generated from accurate business data.
  • Data integrity: ERP offers improved data integrity and financial control for greater confidence in reporting and accounting.

Why ERP is important for companies of all sizes

ERP is considered a valuable investment by businesses of all sizes. Essential to daily operations, productivity and record keeping of countless organisations, ERP software will enhance the efficiency and accuracy within your business procedures to save you a considerable number of mistakes, oversights and delays.

If you have a smaller growing business, you may feel that ERP seems like an unnecessary addition. While you may find yourself already taking care of all activities, records and data across multiple separate systems, many business owners find that they struggle to keep track of everything as their business grows. From adding employees to expanding product offerings and sites, ERP software will help you integrate all of your processes, systems, data and activities into one system that works to support your success. ERP provides smaller growing businesses with a way to ensure all employees have fast access to the resources they need to grow your business, enhance productivity and complete reporting with confidence and accuracy.

For most large companies, ERP becomes the backbone of their business and is integral to their core strategies. With the ability to be customised to suit the requirements of each individual business, ERP supports businesses of all sizes with precision and reliability.

How to implement an ERP system into your business

The first step in implementing a successful ERP system is to define what you are trying to achieve within your business, and the objective criteria by which to measure success. This needs to be based on the business case put forward when making a decision to implement an ERP system into your business, regardless of your company’s size.

Next you need to engage with an accredited partner that you feel you can trust, and who takes the time to understand your business. They need to be clear on the challenges, processes and integrations that are important to the organisation, such as the Triumph ERP accredited partners, who are required to meet strict criteria for experience, integrity and commitment to delivering effective business solutions.

Within your own team, you will also be required to nominate the internal project team and give them the authority and the time to dedicate towards the project. Your accredited partner and the internal team need to be clear on the objectives of the project through the entire implementation process.

Following a thorough consultation on the needs of your business, the accredited partner will design and plan an ERP solution tailored to your business with project objectives, budget, timelines and details about how to control the project scope. They take into account your current circumstances alongside your business growth projections and objectives to ensure that your ERP system can continue to meet your needs as you grow and evolve.

As with any new system or software, an implementation must be efficient, effective and comprehensively planned. Accredited partners will provide you and your team with the insight, training and know-how to effectively utilise your ERP in daily operations. The goal should be that your business is able to take ownership of your own system after going live.

Triumph ERP software and their partners

Triumph ERP software is sold and supported exclusively by fully trained and accredited partners. Our Accredited Partners are the key to our outstanding and responsive service. We only appoint organisations that meet strict criteria for experience, integrity and commitment to delivering effective business solutions.

All of our Accredited Partners have a thorough knowledge of Triumph ERP, as well as accounting qualifications and skills. They are best placed to help you because they understand your business, how your software is installed and set up, and the network/hardware environment it’s running on. If they’re unable to resolve any issues you may have, then they will enlist our help as the Australian developer of Triumph ERP software, making sure that your business is always operational.

Triumph ERP is built upon a modular design, allowing the software to be customised and scaled to suit needs and support business growth. This unparalleled ability to add on modules and users makes Triumph ERP the most capable and affordable entry level ERP software on the market today.

ERPs during the pandemic: facing challenges head-on with your business

Triumph eMarketer-retail-eCommerce-pandemic

ERPs during the pandemic: facing the challenges head-on

COVID-19 has certainly taken its toll on the business world with restrictions and isolation requirements causing disruption to Australian businesses nation-wide. We have all faced challenging times, with businesses of all sizes still finding it difficult to navigate through the continued uncertainty of the pandemic.

No matter what industry you are in, chances are your business has been affected by COVID-19. Although many Australian businesses are returning to normal, there are still many businesses who are continuing to find themselves needing to adapt and change their behaviors for a new way of operating.

Some of the hardest hit industries are retail, manufacturing, and wholesale and distribution, which have had to make some tough decisions and radical changes to business operations over the past several months. Your reliance on the analysis of your operational data is now more important than ever, and the ability to be more flexible with operational capabilities for you and your staff can be the difference between success and failure.

So, let’s turn this negative impact on the Australian businesses into something positive.

If you have ever considered upgrading your sales, CRM, inventory and finance systems to improve the efficiency of your business and automate those manual processes which you are seemingly over-reliant on, then now is the perfect time to improve your business procedures, and enhance your capabilities to allow for growth and success through these challenging times, and through into the new year.

How Triumph ERP can help your business

Chances are, you have heard about ERP systems before. Perhaps you’ve heard it mentioned by other businesses, or you’ve seen it advertised online, but what exactly is it?

An ERP system, or an Enterprise Resource Management system is a process used by businesses of all sizes and industries to manage and integrate the important parts of their business. ERP systems are important to companies because they offer an integration of all the processes needed to run the company within a single system, such as planning, purchasing, inventory, sales, marketing, finance, and more. A whole enterprise approach.

Triumph ERP software is built upon a modular design, allowing the software to be customised and scaled to suit each individual business’ needs and supports business growth. This unparalleled ability to add on modules and users makes Triumph ERP the most capable and affordable entry level ERP software on the market today.

Challenges in Retail

The COVID-19 pandemic saw the forced closure of stores nationwide, and although many states are slowly relaxing some of the restrictions, other states are still on alert. The closure of the standard brick and mortar store during this time has now produced a new baseline for online retail sales within Australia. Australia Post even reports eight months into the pandemic, online shopping purchase has grown 72.9% from last year.

With customers now strongly focused on shopping online, it is important that your business is equipped with the right tools to stay strong during the pandemic.

With advanced mobile, web and cloud technologies, e-commerce and real-time inventory information at your fingertips, Triumph ERP can help your business build and maintain a strong online presence and allow your customers to place orders, perform their own quotes, check the status of their pending orders, reprint invoices and statements, and even pay their accounts, all from the restricted access of their own home.

Wholesale and Distribution Disruption

Although there are states in Australia that are taking steps towards returning to how things were before the pandemic, other states are still working through the challenges of restriction requirements which are still in place.

One of the many industries who have come across these challenges is wholesale and distribution. The industry, like many others, have seen the restriction of staff each day to assist with social distancing, among other requirements to maintain COVID safe practices, in addition to the inability to travel between various states for distribution.

Although certain challenges still remain, the implementation of Triumph ERP into your wholesale and distribution business can assist you in managing your transactions remotely thanks to Triumph Cloud, assisting you with maintaining social distancing, with real-time business analytics whenever you need them to enable you to better monitor and track your inventory costs and stock holdings.

Manufacturing Mayhem     

The COVID-19 pandemic has shaken the manufacturing industries profoundly. With the supply and demand shocked with shutdowns has led to deep slumps. Although various sectors will experience different problems during COVID-19, it is important for companies to review their previous guidelines and begin to look critically at their structures to avoid massive profit decline.

Implementing Triumph ERP into your manufacturing business will assist in managing all aspects of the manufacturing process, and to have complete visibility of all of your resources including assets, inventory, materials, labour, and finances, all within the one integrated system.

Even outsourced manufacturing processes are controlled and monitored as easily as if they were your own processes.

Conclusion

Maintaining an efficient operation while your business changes and adapts to the current situation can be a major challenge. Thankfully, ERP systems such as Triumph ERP can offer your business the ability to thrive with customisation to suit any infrastructure needs. Strengthen your business and get through the challenges of the pandemic by implementing an ERP system, allowing you access to all your business data from anywhere, at any time.

 

Cybercrime during COVID-19

cybersecurity series part one

Cybercrime during COVID-19

The year 2020 has brought unprecedented disruption, change and the need for adaptation to businesses and organisations across the world. While business leaders have faced and confronted a slew of challenges that were unprecedented prior to COVID-19, cybersecurity issues continue to not only remain a concern, but become a more challenging force, causing organisations to re-examine their cybersecurity and remote work capabilities as they continue to move forward.

Cybercrime such as phishing attacks have increased by 300 per cent since the start of 2020 compared to the same period last year, with new research revealing that the reason is due to more people working from home.

This increase was seen as a result of confidential information being sent and received from personal devices rather than secure office networks, sensitive data became potentially exposed to a new wave of targeted attacks and scams.

Even though many employees have returned to the office, as businesses move forward through the virus and beyond, the consideration of continuing remote working for employees remains a favourable option for businesses wishing to modernise their processes. Although this will host a myriad of positive benefits including an improved work/life balance, improved mental health, and improved productivity, there is also cause for concern if your business and employees do not reflect best cyber security practices.

Phishing emails and other communication methods have improved over the years, with many scammers pretending to be from real and well-known businesses such as banks, travel agents, insurance providers, phone companies, and even from your business manager, using excuses around COVID-19 or similar concerns to either ask for your personal and financial information, lure you into opening malicious links or attachments, gain remote access to your computer, seek payment for a fake service, or ask you to pay for something you hadn’t purchased.

Businesses and employees need to be aware of not only how cybercrime can jeopardise business and personal data, but need to be aware of how to prevent being a victim of an attack.

What can businesses do to protect from cybercrime during COVID-19?

1. Take care of your technical hygiene

This is something you should be doing already, but if you’re not up-to-date, now is a good time for you and all staff to tick some basic items off, including:

  • ensuring strong passwords are in place, not only for your computers but also for staff’s home Wi-Fi.
  • ensure that you have reliable VPN technology (more on this below) installed to secure your remote connections.
  • check that the software that you currently use is patched with the latest versions of fixes.

2. Be vigilant

Educate your staff that the incidence of cyber-attacks is rising, and the number of phishing emails and scams that are being circulated is increasing daily. If everyone within your business is vigilant, then they will more likely be cautious and check that emails or texts that they receive are coming from reputable sources before acting. Ask them to be particularly aware of poor grammar, design quality and a false sense of urgency in any communication they receive.

3. Turn on multi-factor authentication (MFA)

Multi-factor authentication (MFA) software helps improve security across a company by requiring additional authentication measures for access to sensitive information, systems, or applications. Instead of a simple username and password input, users are prompted to provide SMS code, biometric verification (such as facial recognition), or email confirmation actions to properly verify their identity. Businesses should use these tools to add a secondary confirmation that individuals accessing privileged information are who they say they are.

4. Back up your data regularly

Backups should be done and tested on a regular basis. A copy of your backup data should be stored off site as well in case the building burns down etc.

Additionally, if your backup solution is connected to your network it will also fall victim to a ransomware attack, therefore backups should be kept offline on hard drives or other external devices.

BONUS: Confirm your ability to manage logs remotely (if you have IT staff)

Ensure that your IT staff are able to monitor your security remotely so they can maintain visibility across the network when working from home. This will allow you to proactively monitor your cyber environment and respond quickly if a potential attack is in progress rather than waiting until after an incident to understand what has happened.

What can employees do to protect their devices and data while remote working?

 

1. Avoid public Wi-Fi; if necessary, use personal hotspots or some way to encrypt your web connection.

Public Wi-Fi introduces significant security risk and should be avoided if possible. If you need to access the internet from a public Wi-Fi location, a good option is to use a personal hotspot from a dedicated device or your phone. Although some of your web traffic could be unencrypted between the hotspot and its destination, using a hot spot does eliminate the problem of getting hacked by people on the same public Wi-Fi with man-in-the-middle attacks.

If implemented by your company, a VPN for remote access will provide a flexible connection to connect to the office from home. A VPN gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable. Most important, VPN services establish secure and encrypted connections to provide greater privacy than even a secured Wi-Fi hotspot.

2. Keep work data on work computers


Thinking about taking care of a few emails at home before bed? If you take precautions like using your work computer, secure Wi-Fi, a VPN, encrypted drives, and endpoint protection, this may be totally fine. With that said, it can be tempting to use your personal computer if your work computer is in a different room or you forgot your charger at the office. This is a risk for you and the company!

If you work at an organization with an efficient IT team, they may be installing regular updates, running antivirus scans, blocking malicious sites, etc., and these activities may be transparent to you. There is a good chance you have not followed the same protocols with your personal computer as are mandatory at work.

If your employer gives you access to a portal or remote access environment such as Office 365, you can work online and avoid downloading or syncing files or emails to a personal device. It’s always a best practice to keep personal business on personal technology, and only use your work-issued laptop for work-related business.

3. Block the sight lines

If you are at a coffee shop, pay attention to your sightlines. If someone is behind you, they can see everything you are typing- this is known as shoulder surfing. Furthermore, someone with the right observational skills (like a cybercriminal) could easily watch what you are doing and identify confidential information. Additionally, keep your devices with you; in the time it takes you to use a restroom, your device could be quickly compromised by a cybercriminal with a USB stick that types pre-programmed sequences at 1000 words per minute.

4. Encrypt Sensitive Data in Emails and on Your Device

Sending emails with sensitive data is always going to be a risk. It could be intercepted or seen by a third party. If you encrypt the data attached to an email, it will prevent an unintended recipient from viewing the information. Also, be sure your device is set to have all stored data encrypted in the case of theft.

BONUS: Don’t use random thumb drives

A classic hacking technique is to drop a number of large capacity thumb drives near the company you are hoping to attack. The chances that an unwitting employee will pick up the thumb drive and use it are surprisingly high. All it will take is one staff member to open the files on the drive and then BINGO- the hacker is in.

Never use a thumb drive if you don’t know where it came from
and do not continue to use one if you have plugged it into a system for whose safety you cannot honestly vouch.

Triumph 6.2 Release: Nine amazing new features to help your business thrive

Are you ready for a new release

If you’re a business owner or manager, you’ll know all about the benefits of maintaining technology. It is imperative for businesses keep up with enhancements, because the reality is, that if your company is dealing with outdated systems, you may may be missing out on business opportunities. This is why Triumph Business Systems has been working hard at improving Triumph ERP, and after nearly two years of hard work, we wish to introduce to you the latest version of our software.

Triumph 6.2!

This latest version of our Enterprise Resource Planning (ERP) software will offer you newfound abilities, and introduce you to newly requested business modules which can make managing your small or medium-size business so much easier and will encourage your business to thrive in 2020.

This update is by far the most comprehensive and powerful version released to date and we are excited for you to try it.

To help you learn more about what is available with the latest update, we have listed our top nine features of Triumph 6.2, and show you how this software is beneficial to your business.


Pro Tip: Already got Triumph 6.2 and want to master its capabilities? Check out our What’s New Document and take control of your business.

1.  Take steps to becoming a paperless office with Documents on Transactions

paperless for 6.2

Triumph ERP now has the ability to attach documents to various transactions and optionally email them with the business form, thus removing the need to keep a paper copy. This ability allows you to link documents to transactions and is a fantastic new feature that will assist you in becoming a paperless office. Transactions which now have the ability to attach documents include:

  • Debtor Invoice
  • Debtor Batch Invoice
  • Sales Orders and Quotes
  • Creditor Invoice
  • Purchase Order Invoice
  • Purchase Order Progress Invoice
  • Purchase Order Combined Invoice
  • Request Managed Stock
  • Receipt Managed Stock
  • Bank Reconciliation.

2.  Save yourself time by making your system work while you rest with Background Task Scheduler

background task for 6.2

To help you save time with your reporting, it’s background task scheduler to the rescue. Background Task Scheduler is the new option where you specify all the things you want to run in the background. By using the background task scheduler, you can instantly gain the ability to run key reports overnight and have them automatically emailed to you and your team ready to review each morning, or at the start of the week.

3.  Keep track of your supplier purchase order invoices by parking them until the goods have arrived

online payment for 6.2

In many environments, you often receive the invoice separately from the goods, and often before you’ve actually received the goods. Think of a head office with multiple branches. You can check to see if the goods have been receipted first, and if not, put the invoice in a pile to be dealt with later. Then at some point someone has to go through the pile of invoices and see if they can now be invoiced. This becomes very time consuming and inefficient. We now allow you to enter these invoices, and park them until the goods have been received. You can then release them as required. A parked invoice does not create an invoice against the creditor or post any General Ledger journals. This does not happen until it’s released.

4.  Expand your payment processing options by taking Online Credit Card Payments, i.e. no EFTPOS reader required

credit card payment for 6.2

We now have the ability to process credit card payment in Triumph without using an EFTPOS reader. This is extremely handy when taking orders over the phone, or a customer is paying their account over the phone by credit card. The same technology is used in both the main Triumph program, as well as in eCommerce, where customers can also pay their accounts online.

5.  Improve and broaden your online eCommerce store presence and connect with your end consumer market

The eCommerce module is one of the key areas that has had significant changes. Firstly, as well as our web shop supporting Business to Business (B2B), we now also support a Business to Consumer (B2C) interface. This means that you can optionally sell direct to the public, with the purchaser not requiring a debtor account with you. This will allow anyone to visit your online web shop, place orders, and pay for them, i.e. they do not need an account or to log in. Again, this requires a suitable Online Merchant Account.

6.  Notify your customers via SMS and email when their goods are ready for collection with Pickup Notifications

Keep in touch with your customers during every step of their purchase and automatically notify customers by email or SMS when goods are ready for collection. If you would prefer to contact your customers in person, then fear not, the system can also create a phone list if you prefer to talk to them in person.

7.  Conquer all your freight management needs with a seamless, automated integration to Starshipit

Triumph ERP 6.2 now has a seamless integration with Starshipit, a leading Australian cloud-based freight management and tracking software. Based on your preferred carriers and rules, Starshipit will give you a live postage rate, book the courier pickup, and print delivery labels, manifests and any required customs documentation. It also updates your Triumph sales order documents with the carrier and consignment note number. Consignment note numbers and carries can be automatically update in Triumph’s latest version 6.2.

8.  Manage your supplier credit requests with the new Request for Credit half module

Requests for Credit is a new half module exclusive to our new version of Triumph ERP 6.2. This half-module allows you to keep track of supplier credit requests. Staffs have the ability to raise Pending Requests, which can be then processed into Requests for Credit, or alternatively Requests for Credit can be entered directly. Credit Responses, when received from the supplier, can then be entered against the Credit Requests. Anything outstanding can be easily reported on.

Some of the features include:

  • raising a pending request for credit from Point Of Sale Return and Debtor Credit Notes
  • combine multiple pending requests into individual supplier Requests For Credit
  • supplier invoice look up will return invoice number, date and price
  • keeps track of what quantity has already been returned on an invoice
  • enter a return reason for each line
  • email supplier for a return authorisation number (RMA)
  • return to stock or write off stock, if the credit is not provided by the supplier
  • deduct other charges such as freight or restocking fees etc.
  • keep track and preview what credits have been provided so far on an individual request.

9.  Send new job details directly to your service technician’s phones and allocate work priorities, with Job Mobile

As part of the new Job Scheduling module, users can now allocate a job or part of a job to service technicians. This then appears on their phone so they know exactly where they have to go and what they have to do. As well as recording time and materials, they can also take before and after photos, get the customers’ sign off and email it to them as they walk out the door.

Are you ready to upgrade to Triumph 6.2?

If you are already a Triumph member and want to know how to upgrade to Triumph ERP’s fantastic new features, there are two ways to get in touch:

Phone: 1800 653 545

Email: info@triumph.com.au

Navigating through challenging times with Triumph Cloud

Triumph Cloud

As we all navigate the uncertainty of COVID-19, being connected is now more important than ever. These unprecedented times have meant businesses are working in different ways and accessing systems and solutions like never before. As Australian businesses are thrust into digital transformation, teams and leaders are adjusting and adapting their strategies to assist with the changes we are all facing.

These changes, however, pose many questions for management and IT around how their business can continue to operate in a secure and timely manner during these challenging times. How can businesses move forward with the need to ensure employees, suppliers, and clients can access the information they need, when they need it, without putting the business at risk?

One way many businesses have adapted is by allowing their staff to work from home. Businesses who set up with remote working capabilities have been able to maintain business continuity in a way that simply wouldn’t be possible if they were still confined to on-premise solutions.

Thanks to the capabilities of cloud-based ERP software, businesses are able to increase efficiency and flexibility, respond to change more effectively, and slash IT costs- all within the one integrated system.

Whether your goal is to optimise your operations, employ leading edge business tools, or maximise your operational efficiency, Triumph Cloud can get you there. With Triumph Cloud, businesses instantly gain the flexibility to manage and grow your business using fewer internal resources; and without the installation and hardware investments associated with traditional software packages.

With COVID-19 causing many businesses to transform the way they operate, moving to a cloud-based ERP system like Triumph Cloud is not only a beneficial move now, but for the future.

Access anywhere, at anytime

One of the biggest challenges during COVID-19 is making sure that you and your staff can access your business software from home or from off-premise locations.

With Triumph Cloud running 24/7 and with a 99.9% uptime since its launch in 2012, you can be assured that you and your team will have secure access from anywhere in the world as long as you have an internet connection and a computer.

In addition, through the speed and security of Remote Application, with Triumph Cloud is on your desktop, you would be hard pushed to tell the difference between running the cloud version or an on-premise version!

Saving time and money

A featured benefit of Triumph Cloud during these challenging times is the capability to be much more scalable than having Triumph on-premise. If you find that your business needs to scale back, or has seasonal fluctuations, you can simply request to reduce the number of users on a month-by-month basis- thus reducing your ongoing monthly cloud subscription.

When your business picks up again, simply add the users back on, as and when its required.

If you find yourself as a larger multi-user business, you most likely know that capable applications require a good server and a robust network to operate on, which can generally be quite expensive. From the initial purchase, through to the ongoing costs with regards to software, maintenance, security updates and insurance, which will need to be replaced every 3-5 years can become a hefty investment.

By having your system on the cloud however, you no longer need to worry about costly setups. With Triumph Cloud, each client will have their own dedicated cloud server hosted by Amazon Web Services (AWS) with access to your system and any time of the day or night.

Connect with your customers

With the Triumph Cloud and the Triumph ERP eCommerce module, having your own online presence and the ability to connect with your customers couldn’t be easier. With the recent enhancements of the eCommerce module, you can not only perform B2B (business to business) tasks, but also B2C (business to consumer) which is now supported.

Multi-location/branch companies also have the ability to create multiple web shops with different names, logos and looks to tailor to their and their customer’s needs.

With the ability to search and purchase products through the web shop, online payment features, emailed invoices with payment options, click and collect, and delivery tracking, or integrate your Shopify, WooCommerce, Opencart 2 or ECorner directly with Triumph- you customers can access your business at any time!

Security, reliability and functionality

With Triumph Cloud, you don’t need to worry about your business falling victim to viruses, CryptoLocker or other malicious agents that might want to attack your system and data.

Employing the best industry standard security measures which is constantly maintained and kept up to date with all of your data backed up daily, as well as all users being set up by our team with a unique login and password, your data will always be safe and secure.

Whether your goal is to optimise your operations, employ leading edge business tools, or maximise your operational efficiency, Triumph Cloud can get you there. If you want to find out more about how Triumph Cloud and how it can benefit your business, contact us today by clicking here.