Food Service Industry Case Study

Triumph's modular design delivers results by growing
with your business and providing cost-effective functionality

Triumph supports these key food service industry business functions

• Tracking inventory and stock holdings (Inventory Module)
• Processing sales orders and customer back orders (Sales Order Entry Module)
• Online ordering to save time and money (B2B eCommerce Module)
• Back-to-back ordering for prompt supply (Purchase Requisitions and Purchase Ordering Module)
• Price negotiations and targeted promotions (Special Pricing Module)
• Sourcing from single warehouse or multiple warehouses (Multi-Location Stock Module)
• Sales and profit analysis(Sales Analysis Module)
• Collection of real-time orders in any location (Reach 4 Sales)

Client Profile - Danish Patisserie

The Danish Patisserie may not be a household name, but it should be. Ten's of thousands of Australians regularly consume tasty treats from this Perth-based bakery.

The majority of its products are sold under home brands by big name retailers, or through restaurants, hospitality, hospitals and other outlets.

Perth locals are in the enviable position of being able to buy direct from The Danish Patisserie's retail outlet at Bassendean!

This family-owned and operated wholesale bakery has come a long way since it was established in 1987. Today, it is the supplier of choice to an increasing number of food retailers and food services throughout Australia and south-east Asia. Its product range includes an extensive and delectable assortment of sweet and savoury items from cakes, tortes and tarts, to profiteroles and specialty breads.

Keeping track of the prolific orders and finances of this 24/7 business is a significant challenge, but one that's easily met by the capabilities of the company's Triumph software system. According to Archie Palmer, Managerial Accountant and Systems Administrator, The Danish Patisserie has been running Triumph since 1993.

"Back when we originally started with Triumph, we were looking for accounting software that was robust that would grow with us over time", Archie said. "We recognised back then that Triumph had that capacity, and it has well and truly grown with the company."

Which is just as well! Archie says turnover has more than doubled in the last 10 years. Today, The Danish Patisserie is a thriving medium-sized enterprise with a staff of 130 and turnover of around $13 million. Triumph continues to help drive this business forward.

Today, the company operates a 14-user base pack along with the additional modules for Sales Order Entry, Purchase Ordering, Job Costing, Fixed Assets, Sales Analysis, Special Pricing and eCommerce.

It's a complex system that enables staff to capture all sales orders each day, then generate reports and extract data into an external system that has the baking recipes. This in turn produces reports of raw materials and finished goods for each department that are required to be baked overnight ready for early morning delivery.

Archie says that in the 15 years the business has been running Triumph, there has been significant customising of the system and mediation between their reseller and Triumph. "We have been very impressed with how smoothly these transactions have occurred, and the ease with which we are able to operate the Triumph software which is very user friendly."

The Danish Patisserie has recently upgraded to 4.1 which Archie says is "delivering much more". "Since the upgrade to 4.1, we have quicker access to information on a drill down enquiry system. We're also impressed with the added features of this version which allows us, for example, to run historical reports for aged trial balances for creditors and debtors."

www.danpat.com.au